Return & Exchange Policy
Thank you for your interest in our products! We want you to be completely satisfied with your purchase. This policy outlines the guidelines for returning or exchanging items from Jovialsub.
Return Eligibility
- Non-custom products: You may return unopened, unused, and undamaged non-custom products within 14 days of the delivery date.
- Custom products: Unfortunately, we cannot accept returns or exchanges for custom-made products due to their personalized nature.
Return Process
- Contact Us: Please initiate a return or exchange request by contacting our customer service team within 14 days of receiving your order. You can reach us by email at info@jovialsub.com or by phone at +91 63540 00012.
- Return Instructions: Once we receive your request, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping.
- Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the return or exchange criteria.
Refunds
- Once we receive your returned item and verify it meets the eligibility requirements, we will issue a full refund for the purchase price, excluding original shipping costs.
- Refunds will be processed within 5 business days to the original method of payment.
Exchanges
- Unfortunately, we are not currently able to offer exchanges. If you would like a different product, you may return your original item for a refund and then place a new order.
Conditions
- All returned items must be in their original packaging, with tags attached (if applicable).
- Items must be unworn, unwashed, and undamaged.
- We reserve the right to deny a refund or exchange if the items do not meet the return eligibility requirements.
Contact Us
If you have any questions regarding our return or exchange policy, please don’t hesitate to contact us at info@jovialsub.com or by calling +91 63540 00012.
